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ss911der's avatar
ss911der
New member | Level 2
15 days ago

Not enough storage and missing files after accidentally setting up Dropbox Backup

Hello! I have a client that didn't realize he must've clicked for Dropbox to backup his files, despite having a free account with only 2 GB. Well he got a new computer, and his old drive was cloned...
desktop
Dropbox Backup
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
15 days ago

Hey ss911der - thanks for posting on our Community!

Can you take a look at the backups page and let me know what you find?

Thanks!

ss911der's avatar
ss911der
New member | Level 2
14 days ago

I want to say that it said something to the affect of 80 gb out of 2 gb is needed and that the storage plan needs to be upgradedā€¦ I did turn off backup and it stated the files would be stored on the computer only and would no longer be backed up, but then the files didnā€™t show up in their respective foldersā€¦ 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    14 days ago

    Hey ss911der, I hope it's okay for me to jump in here too.

    Can you search the computer for a "My files in Dropbox" or "My files on my computer" folder and let me know what you find?

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