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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Yes, please, thank you very much.
The summary is:
I was struggling with my account that was suddenly 79Gb used out of my 3,75 Gb. I backed up my data outside dropbox and deleted everything, but my problem still was there. I also desinstalled the desktop dropbox app.
In the forum helped me an told me it could be that I have activated the dropbox PC backup, and exactly, that was it (I suppose I accidentaly activated it).
So I tried to delete that backup from dropbox web, also installed again the desktop app to do it, and finally it says there isn´t any PC backup anymore, but my 78 Gb and my sync problem is still there and I don´t know what to do.
I want to delete that backup to have space to restore my dropbox data backup againa and keep using it.
Thank you very much, any help is apreciated.
Ana Belén
[Removed as per Community Guidelines]
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi belorecu and dhkaplanoh! I hope you’re both doing well.
I’ve just opened two tickets for each one of you, so that we can investigate this further. Please reply back to me when possible, and we’ll have a look.
Thanks.
Thanks for this. I just responded to Nancy in email.
still not working for me, I don´t know what can I do.
thank you for your help
