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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Plan pages shows using 2.76 GB of 4.25 GB storage.
There are NO files, NO shared folders, NO backups, No deleted files, No Deleted backups. I've deleted the cache, rebooted the computer, deleted the dropbox app.
What is taking 2.76 GB of storage? it is currently NOT set up to sync to any computer or phone.
Help
PC
Hi. Refer picture above, I just registered with Dropbox & i have not share any files yet. However my Dropbox space showed i already use 1 GB, how come ? how to get back my overall free 2 GB space back ? please guide me steps by steps on how to check things. I would truly appreciate your help.
- Rich
Super User II
zurinafernandez wrote:
I just registered with Dropbox & i have not share any files yet. However my Dropbox space showed i already use 1 GB, how come ?
Did you enable the backup feature during the installation? Check your Backups page.
Everyone keeps asking about the backup feature. I do not have it enabled I posted a pic with 0 bytes in it. I have deleted all files and all shared folders. There is not a single file to be found in my account yet 48 hours later this is my account.
Also at the top of this query there is a link to solution. This has not been solved. my account is empty and unusable
- Megan
Dropbox Community Moderator
Hi Rafael Millan, I see. Thanks for clarifying!
Can I send you an email, in order for us to have an account-specific look into this?
thanks so much. u helped a lot ! 😉 😁 😉
