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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Mika2, can we reach out to you via email, so we can have a closer look into this?
yes no problem
- Megan
Hi Mika2 before I go ahead and open a ticket on my end for you, I'd like for us to try something.
Can you please let us know if you see any files or folders taking up space in your account's homepage or your backups page?
Also could you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?
Let me know of the results!
dear, I have nothing in account's homepage or your backups page.
I can send you screenshot or my password to go inside
yes, I have no backup it's empty.
do you want my e mail address?
- Emmet
Community Manager
We are actively investigating this issue with our engineering team at the moment, and are advising users to update their Dropbox to the latest version, if they have not already.
The majority of these issues appear to be cause by Dropbox Backup being active, or being a member of shared folders. You can find out how to disable your Dropbox Backup here, and you can remove shared folders using these instructions .
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you. Thanks,
I do this, but unforthunely the situation is same
Ok, I m waiting the solution
Megan or Mika2,
Any updates on how I can free up my space ? I think backup has consumed the 2GB. I could remove the backup, but want to be sure I won't lose any personal data first.
SubbaV
Hannah,
Thanks. Could you give me a pointer on how to disable backup ?
For the data which has already been copied to Dropbox backup, I would assume it is still on my laptop, is that correct ?
i.e. it is only a copy of my original data.
SubbaV
- Megan
Hi SubbaV, fefore disabling computer backup, please note the following:
To turn off computer backup:
1. Click the Dropbox icon in your system tray.
2. Click your profile picture or initials.
3. Click Preferences.
4. Click the Backups tab.
5. Click Manage backup.
6. Click Disable backup.
7. Choose Keep content in folders on this PC or Leave content in Dropbox.
8. Click Disable backup.
9. You may be asked to allow the application to restart File Explorer; click Allow. Once the backup has been stopped, click Close.If you have chosen to "Keep content in folders on this PC," then your files and folders will be available in their respective locations on your PC.
If you have chosen to "Leave content in Dropbox," your files will remain in your Dropbox account, in the Dropbox folder on your computer, dropbox.com, and anywhere you use Dropbox.
However, they will no longer appear in their original folders on your computer. In those locations, they’ll be replaced by a shortcut to the Dropbox folder.
Please note, you can drag-and-drop those files from the Dropbox folder back to their original folders, at any time. Hi Megan,
Thanks for the detailed instructions. Will try them out.
SubbaV
