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phil Ladds's avatar
phil Ladds
New member | Level 2
3 years ago
Solved

Over storage limit - really?

I have a storage limit on my account of 5.75Gb and only 1 folder containing less than 2Gb. The deleted files have all been permanently deleted. Not sure where to find backups but I can't see any. I h...
Storage space
  • phil Ladds's avatar
    phil Ladds
    3 years ago

    Thanks - good to talk to someone! I was not aware of how to access those pages but now I have:

     

    BACKUP Shows that I have one  folder of 144 bytes and an external drive of 12.44Gb. This is the first time that I have seen this. On my desktop I checked the Dropbox (local) folder presuming this to be the external drive (?) - properties reveal 68970 files at 144Mb. So a mystery. Prior to recently deleting and moving folders I did have this much on the drive but no longer. I expanded the external drive to find a load of folders that I recognise and have elsewhere on my desktop so I think I can just delete it. Here goes. Gone - Plan tab now shows 149Mb out of 5.75Gb used.

     

    So problem - solved - thanks for the direction

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

HI there phil Ladds, sorry to hear you're having issues with this.

 

Could you have a look at your backups page and let me know if you see any files or folders listed there?

 

Also, what is your plan tab reporting in regards to your quota at the moment?

 

Keep us posted! 

  • phil Ladds's avatar
    phil Ladds
    New member | Level 2
    3 years ago

    Thanks - good to talk to someone! I was not aware of how to access those pages but now I have:

     

    BACKUP Shows that I have one  folder of 144 bytes and an external drive of 12.44Gb. This is the first time that I have seen this. On my desktop I checked the Dropbox (local) folder presuming this to be the external drive (?) - properties reveal 68970 files at 144Mb. So a mystery. Prior to recently deleting and moving folders I did have this much on the drive but no longer. I expanded the external drive to find a load of folders that I recognise and have elsewhere on my desktop so I think I can just delete it. Here goes. Gone - Plan tab now shows 149Mb out of 5.75Gb used.

     

    So problem - solved - thanks for the direction

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      No biggie phil Ladds, I'm just glad I could help!

       

      Thanks for keeping me in the loop too and see you around! 

About Storage Space

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