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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Hi, I sent out three referrals today. One of them worked fine, the other two both resulted in "Ineligible" tags in my "From Referrals" section. At least one of those two users is certain he had never had an account, the third person might have had a prior account, she's not sure. So at least 2 of the 3 should definitely have worked. We think the third should have also, but aren't absolutely certain on that.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Dorian_C, let's jump right into this!
In order for us to have a closer look into this, I'd need some account-specific info. Can I send you an email, please?
Keep me posted!
Yes, Megan, absolutely. That would be great. Please send me an email. I assume you have the address from my account? If not, let me know. Thanks.
I was registering my parents to be able to save their pictures on dropbox. As a bonus i get 500mb extra space. It went well with my first parent but the next turned out ineligible in error. I had the bright idea to use my phone because their phones are set to Spanish which isn't easy for me but can someone fix this please?
