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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Hi,
I was referred to Dropbox by my friend and none of us got the additional storage. It says ineligible and I've never even used Dropbox before.. This is my first time.. Can someone help me please?
Thank you,
Steven
- Mark
Super User II
That usually happens if you are using a similar network/device that somebody else has used.
Are you on a device which has had Dropbox on before?
We are on the same network but at his house. Does that matter? I've never had Dropbox before.
Steven424 wrote:We are on the same network but at his house. Does that matter? ...
Hi Steven424,
Yes, this matters, unfortunately. I was in the same situation some time ago. The only because from time to time invited persons use the same network (like in your case - at home), there was a message like yours. At the moment even that message doesn't show anymore - no any trace to that try for invitation. 🤷 That's it.
Hello Steven424
I had the exact same problem a few days ago, and posted here. Some Dropbox staff member saw it and handled the problem for me. Hannah helped me, so either wait for a staff member to notice or open up a new discussion.
PS - maybe it helps that I tagged her idk 🙂
- Megan
Dropbox Community Moderator
Hey there, Steven424!
It definitely helped that BethemBrown tagged us. I was able to locate your ticket number, and replied back.
I'll see you there!
It helped!! Megan from Dropbox reached out to me. I so appreciate your help 😊
