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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Hi,
I was referred to Dropbox by my friend and none of us got the additional storage. It says ineligible and I've never even used Dropbox before.. This is my first time.. Can someone help me please?
Thank you,
Steven
Mark
Super User II
Super User IIThat usually happens if you are using a similar network/device that somebody else has used.
Are you on a device which has had Dropbox on before?
We are on the same network but at his house. Does that matter? I've never had Dropbox before.
Steven424 wrote:We are on the same network but at his house. Does that matter? ...
Hi Steven424,
Yes, this matters, unfortunately. I was in the same situation some time ago. The only because from time to time invited persons use the same network (like in your case - at home), there was a message like yours. At the moment even that message doesn't show anymore - no any trace to that try for invitation. 🤷 That's it.
Is there nothing that Dropbox can do to honour the referral? I had no idea.
