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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
I along with 2 of my friends got a referral from my third friend's account. All of us are being shown as ineligible for referral.
Can you please share the reason? Is it because we used the same WIFI?
Please help in resolving.
- Hannah
Dropbox Community Moderator
Hey DAS28, thanks for reaching out to us.
Did you all install the Dropbox desktop app on separate computers and sign in to your accounts on it, when you accepted the referral invitation?
If not, that would be a reason the referrals show as ineligible.
Let me know if that's not the case!
Hi Hannah, Can you please clarify?
We created the signup on a same WIFI and then installed on our own PC's on a different internet connection. Is that what you are implying is the issue here?
Can you please help resolve this?- Hannah
Sure thing, apologies if I wasn't clear!
Basically, each user that receives a referral invite link, needs to install the Dropbox desktop app on their computer and sign in with the email address that was invited.
If it's all been done on the same network, that could also be a reason for the ineligibility.
You can see more about this on Neal's FAQ page which should help, but let me know if you still have an issue after checking out those steps.
But since we are all different users, isn't there a way to resolve it from your end? We are getting penalized by not doing anything wrong, just not being aware on how Dropbox works. We referred each other genuinely and still now facing issues.
