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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
I've given referrals to the other members of the family to get some extra storage space on my basic account, and there was a truckload of problems with it.
Firstly, when trying to install the desktop app, which is necessary to complete the referral, it would only open MY dropbox, and automatically log them out of their web accound and override a login of my account.
To circumvent this, we had to uninstall the desktop app from the computer, log out of my account, log back in on their account, and then reinstall the desktop app, (which took a while of tinkering, because logging back in on my account before the app was fully installed just reset the whole thing, so it took 3 tries to do this).
After completing this, I log back into my account to check the referral status, and it says "inelegible"
Another unrelated issue is that when I look at my account settings, it says under timezones that I am in GMT+2, which is wrong, I live in Norway, which is GMT+1.
I checked a bit back and forth with this, tried setting it to UK which is GMT+0, and it thinks that is GMT+1.
In conclusion, the account settings believe that timezones are 1 higher than they are.
Dell_Dropbox
Community Manager
Community ManagerHey everyone,
just popping in to share some extra context around referrals from our Community FAQs and provide some links that may be helpful if you're encountering this same issue.
- How referrals work
- Covers "Ineligible" when recipient already has an account or uses the same device.
- “Email already in use” guidance
- Explains that the person may already have an account—review or recover it.
