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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Hello,
I referred my friend to Dropbox (they didn't have Dropbox) and they installed it from the link I sent them and started using it, but I didn't get the extra storage space I should get for referring a friend saying that it is ineligible.
We don't have the same IP address as they are in a different country and we none of our accounts were opened on the other's computer.
What is the reason for them to be ineligible?
They installed it on their laptop which has never had Dropbox before
- Hannah
Dropbox Community Moderator
Hey Jad Nassar, can you also ask them to make sure that they've verified their Dropbox email address?
- Nancy
Hey Jad Nassar! Were you able to resolve this in the end? If not, let us know and we’ll be glad to further help you.
