Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
Solved
Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
...
- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Sometimes Dropbox flags new accounts as ineligible if there was an older account linked to the same person/device before — it can be a bit confusing when trying to claim referral credits.
There's not an older account linked to the same person/device. This is verifiably a new person. I know because I saw this person unbox a sealed machine and install Dropbox fresh. There were no previous accounts, no previous invite, no reused email address.
I don't want to hypothesize. Hannah or someone from the team should post the proper solution, or reach out directly, but I admit it's shady that so many people have this problem and don't receive a public followup solution. Why is this so hush-hush? If so many people are experiencing this false positive, then something on Dropbox's end is not working properly. Why not solve it? Play fairly and do what the "Refer a Friend" site promises! 😡
