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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Hi.
I've invited friend with an invitation link from my account.
My friend used that link, logged in in website, and then logged in on computer.
And yet, her account is listed on my invitation lists as "ineligible".
What is wrong?
She didn't have an account connected to that e-mail address.
She had one older Dropbox account (with different email) and decided to make a new one from my invitation link.
From website help:
- Ineligible: The recipient is ineligible for the referral program.
- This may mean that the recipient already has an account with Dropbox, or that the recipient is attempting to register with the same computer as you.
- If you feel this status is inaccurate, double-check the email address of your recipient to try again.
But none of those conditions are met...
What are exact requirements for an email not to be ineligible?
It sounds like the system flagged the new account as ineligible for the referral program, even though your friend signed up using your link. Since she previously had another Dropbox account under a different email, the system may have recognized that and applied the rules automatically.
