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tnaeem786's avatar
tnaeem786
Explorer | Level 3
5 years ago
Solved

Referral sent to a friend marks as inelegible

Hi I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.   ...
Referrals
Storage space
  • Walter's avatar
    Walter
    4 years ago
    Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!

    I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:

    One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.

    If you feel this status is inaccurate double-check the email address of your recipient to try again.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi JamminJamjar, let's investigate further! 

If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. 

Is this a possibility for the users when they activate that specific referral? You can also check this section of the relevant Help Center article for more info.

This will help me to assist further!

JamminJamjar's avatar
JamminJamjar
New member | Level 2
5 months ago

Hi Megan, 

Thanks for getting back to me. One was at work on our office network, the other was at my house on my personal network. In each case, they used their own computer but yes, we would have been on the same network since I was with each person when they signed up. 

Thanks for the article. I have read it and don't see any reason listed there why they would be listed as ineligible.

Thanks again!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey JamminJamjar!

    I'm going to need some account-specific info in order to investigate further. Therefore, I'm going to go ahead and send you an an email in order for us to have a closer look into this. 

    Reply back to me, and we'll take it from there. Thanks! 

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