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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Sorry to have to raise a similar issue again.
As promised, I am continuing to recommend Dropbox to my students and their parents, and now sending the referrals via my Referrals page.
Today I recommended Dropbox to one of my students, while he was here with his laptop, so I could see and make sure that everything was done right.
He had never installed or used Dropbox before. He clicked on my referral link and successfully installed the App.
He tried to verify his account, but received an error message, saying that ''Something went wrong."
My Referrals page shows his status as "Ineligible."
I would be grateful if you could track down what went wrong this time and let me know?
I am happy to forward a capture of the emails and error message...
Thank you.
Dropbox Plan
Basic
Device
Asus Laptop
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
No settings or About section option available in Dropbox Windows app
Question or Issue
As previously explained, I refer DropBox to my students. Because of the awkwardness of obtaining the earned space, I use the Refer a Friend option on the website while the student is being taught here, so I can see and guide what they do. To get round the 'same network' issue, because I have two networks here - a main network and a repeater network, in order to avoid disqualification I ensure that we are logged into different networks. I watched them click on the referral link, download and install the app, but their status is still shown as 'Waiting for Install'. If Dropbox really wants to encourage referrals, please could the process for release of earned be made more straight-forward and simple?
- Mark
Super User II
I watched them click on the referral link, download and install the app, but their status is still shown as 'Waiting for Install'.
Are they installing on a desktop computer? Mobile devices such as iPads and mobile phones do not count towards the referral scheme.
They are installing on a laptop
- Mark
Have them check at http://www.dropbox.com/account/plan to see if they got the bonus space from you signing up?
And if they can see the device (computer) at http://www.dropbox.com/account/security its worth noting as well that Surfaces or devices where you download from an App Store dont count, it has to be full client.
Don't they indirectly get bonus space from them signing up, not from ME signing up?
I simply sent her an invitation using the Referrals page on the Dropbox website; she was on a different network and picked up the resulting email on her laptop, clicked on the link and installed Dropbox. It should be that simple. What am I missing? What does the person invited physically have to do in order to stop going through this loop every time?
I am due to see that student again this Thursday. She did not download Dropbox from an App Store - I was watching what she did. Why would her device not be listed?
It feels as though Dropbox is unwilling to honour referral bonuses, by making the process as awkward as possible...
