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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Dropbox Plan
Basic
Device
Asus Laptop
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
No settings or About section option available in Dropbox Windows app
Question or Issue
As previously explained, I refer DropBox to my students. Because of the awkwardness of obtaining the earned space, I use the Refer a Friend option on the website while the student is being taught here, so I can see and guide what they do. To get round the 'same network' issue, because I have two networks here - a main network and a repeater network, in order to avoid disqualification I ensure that we are logged into different networks. I watched them click on the referral link, download and install the app, but their status is still shown as 'Waiting for Install'. If Dropbox really wants to encourage referrals, please could the process for release of earned be made more straight-forward and simple?
Mark
Super User II
Super User III watched them click on the referral link, download and install the app, but their status is still shown as 'Waiting for Install'.
Are they installing on a desktop computer? Mobile devices such as iPads and mobile phones do not count towards the referral scheme.
