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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Dropbox Plan
Basic
Device
Asus Laptop
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
No settings or About section option available in Dropbox Windows app
Question or Issue
As previously explained, I refer DropBox to my students. Because of the awkwardness of obtaining the earned space, I use the Refer a Friend option on the website while the student is being taught here, so I can see and guide what they do. To get round the 'same network' issue, because I have two networks here - a main network and a repeater network, in order to avoid disqualification I ensure that we are logged into different networks. I watched them click on the referral link, download and install the app, but their status is still shown as 'Waiting for Install'. If Dropbox really wants to encourage referrals, please could the process for release of earned be made more straight-forward and simple?
They are installing on a laptop
- Mark
Super User II
Have them check at http://www.dropbox.com/account/plan to see if they got the bonus space from you signing up?
And if they can see the device (computer) at http://www.dropbox.com/account/security its worth noting as well that Surfaces or devices where you download from an App Store dont count, it has to be full client.
Don't they indirectly get bonus space from them signing up, not from ME signing up?
I simply sent her an invitation using the Referrals page on the Dropbox website; she was on a different network and picked up the resulting email on her laptop, clicked on the link and installed Dropbox. It should be that simple. What am I missing? What does the person invited physically have to do in order to stop going through this loop every time?
I am due to see that student again this Thursday. She did not download Dropbox from an App Store - I was watching what she did. Why would her device not be listed?
It feels as though Dropbox is unwilling to honour referral bonuses, by making the process as awkward as possible...
- Nancy
Dropbox Community Moderator
Hey GregP1! After your students sign up to Dropbox and follow these steps, you should both get the additional referral space to your Dropbox accounts.
From what I understand, your student installed the Dropbox app, signed in with her new Dropbox account, and she still hasn't received the extra space. Correct?
Also, to clarify, this is the first time she’s installed the Dropbox desktop app on that computer. Is this right?
Let me know and we’ll go from there.
