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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Don't they indirectly get bonus space from them signing up, not from ME signing up?
I simply sent her an invitation using the Referrals page on the Dropbox website; she was on a different network and picked up the resulting email on her laptop, clicked on the link and installed Dropbox. It should be that simple. What am I missing? What does the person invited physically have to do in order to stop going through this loop every time?
I am due to see that student again this Thursday. She did not download Dropbox from an App Store - I was watching what she did. Why would her device not be listed?
It feels as though Dropbox is unwilling to honour referral bonuses, by making the process as awkward as possible...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey GregP1! After your students sign up to Dropbox and follow these steps, you should both get the additional referral space to your Dropbox accounts.
From what I understand, your student installed the Dropbox app, signed in with her new Dropbox account, and she still hasn't received the extra space. Correct?
Also, to clarify, this is the first time she’s installed the Dropbox desktop app on that computer. Is this right?
Let me know and we’ll go from there.
The student in question came round for a lesson this afternoon, with her laptop.
I got her to verify her email address by following those steps. She received an error message, saying "Something went wrong... An unexpected error has occurred, but don't worry - your files are safe and our team has been notified."
She (and the rest of my three recent introductions are shown on my referrals page) are still shown as as: "Waiting for Install"
This simply reinforces my impression that the referral system simply does not work.
- Nancy
Thanks for giving that a go! In general, the “Waiting for Install” error message can also appear if the recipients of the referral haven’t logged in to their desktop app, after installing it on their computer.
If they’ve all signed in to their desktop apps with the credentials of their newly-created Dropbox accounts, and you still see this error, I can log a ticket for you and investigate this further.
Hi Nancy. Yes- my student downloaded, installed and logged into the desktop app, but is still seeing the error message. Please log a ticket for me? Thank you, Greg
