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Forum Discussion
Solved
Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Dropbox Plan
basic
Device
HP G9
Operating System/Browser (if using the web)
Win10
Question or Issue
I recently send a referral link to two friends, inviting them to join Dropbox. I know both of them never used (nor registered to) Dropbox, but both of them are now marked as "uneligible". I do believe this is not the case: it is possible they showed your systems my same IP address, because in both cases they were using my WiFi at my office, which hides the internal clients' IP address and only shows a single IP address (NAT) to the rest of the Web. Can you kindly further investigate? Thanks.
Dell_Dropbox
Community Manager
Community ManagerFor future readers in this thread, a couple of reasons referrals may be marked as 'ineligible' by the system include:
- The recipient already has an account with Dropbox
- The recipient is registering their account with the same computer or on the same network as you
If you find yourself in this situation please email support so they can look into it!
