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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Hi,
I just set up my Dad's brand new computer we bought from Lenovo and I referred him to Dropbox. Followed all the steps and it says he is ineligible.
This is a new computer (not refurbished etc) that has not have dropbox installed before and he has never had a dropbox account before.
What went wrong?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHello,
Thank you for the quick reply!
When we try the verify email it says, with a dart missing bullseye graphic, that something has gone wrong and the team has been notified. :(
We have got email from dropbox asking if we logged in and have clicked on those to confirm as well previously.
Hi Walter,
Recently I invited a new Dropbox user, and she activated Dropbox, but my referral space didn’t show up.
Can you please help me?
Groeten,
Ivo Berkhoff
- Jay
