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tnaeem786's avatar
tnaeem786
Explorer | Level 3
5 years ago
Solved

Referral sent to a friend marks as inelegible

Hi I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.   ...
Referrals
Storage space
  • Walter's avatar
    Walter
    4 years ago
    Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!

    I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:

    One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.

    If you feel this status is inaccurate double-check the email address of your recipient to try again.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi there KainNero - thanks for using Dropbox and sorry to hear you're having issues with this.

As a first step, have you ensured that your Dad has verified his email address with us? 

Let me know when you get the chance, and we'll take it from there. 

KainNero's avatar
KainNero
Explorer | Level 3
4 months ago

Hello,

Thank you for the quick reply!

When we try the verify email it says, with a dart missing bullseye graphic, that something has gone wrong and the team has been notified. :(

We have got email from dropbox asking if we logged in and have clicked on those to confirm as well previously.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago
    KainNero wrote:

    When we try the verify email it says, with a dart missing bullseye graphic, that something has gone wrong and the team has been notified. :(

    Can you try clearing cache and cookies? That often fixes this

    • KainNero's avatar
      KainNero
      Explorer | Level 3
      4 months ago

      I tried that but still the same error came up. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Hi from me too, KainNero! 

        I’ve gone ahead and logged a ticket for you, so that we can look into this internally. Please reply to me, when you get the chance.

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