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Forum Discussion
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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Dropbox Plan
Free
Device
Lenovo Thinkpad E14 Gen3
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
N/A
Question or Issue
My colleague just bought a brand new mac and I referred him to Dropbox. He created an account and installed the app, but it says that is he is ineligible. He has never used Dropbox before and this mac was just bought from the store. Can you look into it, please?
I have the same issue. I referred to my sister to dropbox. She got a new laptop and I was helping her set up her laptop. The email was verified. And we downloaded the desktop to her new laptop (brand new out of box). And it was deem ineligible. We do stay in the same household and hence share a wifi.
Also disappointedly when I emailed dropbox support and was told I was being abusive and if I do such abusive acts my account which I had for a long time will be ban.
Can you help me?
- Jay
Dropbox Community Moderator
Hi Sharonteosl, thanks for your message.
I checked the support ticket you mentioned, and my colleague mentioned that the referral itself was detected as an abuse of the referral system, and not about you personally.
In general, for the future, it would be best for new users to accept your referrals when not located on the same network as your own, in order to prevent the referral from being seen as ineligible.
Dear Jay,
Thank you kindly for your reply. Is there anything that can be done about it now or is it too late? Can she re-download at a different location?
- Walter
At this point, your best bet would be replying to your existing ticket for more information Sharonteosl.
Let us know if you have any other questions in the meantime.
