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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Rich
Super User II
Super User IIone has doubt about it, maybe already installed by another user on the same computer
That would be reason for a referral to be ineligible. Dropbox can't have been installed on the computer at all, even for a previous user.
Your only option is to try contacting Support, or perhaps a Dropboxer will see this thread when they return on Monday and open a ticket for you.
Yes, but that only happened to one person, while for the other two I see no reason for them to be ineligible.
