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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Please check my referral bonus status. I am a university professor referring my students, but nearly all recent invites are being marked as "ineligible" with no bonus awarded. This is a significant change from prior experience.
- Hannah
Dropbox Community Moderator
Hey Behzad69, sorry to see that you're having an issue with your referrals.
Are all the recipients using the same computer or IP address to accept the referrals? That could be a cause of the issue you're having.
Check out this article with the possible causes and fixes for this issue.
Let me know if you have any questions.
Some students signed up from home using new emails and their own networks, while others used the university Wi-Fi. Regardless of the method, none were recognized as eligible.
