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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Hi, there. This is Imran again.
Throughout this year, I have successfully referred several friends to Dropbox. However, for some reason, when they complete the entire sign-up process and download the application, their status often shows as "ineligible" in my referral dashboard.
I am very grateful to the Dropbox support team, as they have resolved this problem for me in the past. Unfortunately, I am encountering the same issue again and would appreciate your assistance in investigating and correcting the tracking for my recent referrals.
Thank you for your attention to this matter.
- Walter
Dropbox Community Moderator
Hey ImranAhmed - thanks for bringing this to our attention.
I've just sent you an email to investigate, so please take a look at your inbox and we'll take it from there.
Thanks!
