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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Hi Folks,
I've referred my son to dropbox and helped him sign in on his new (2nd hand, fresh MacOS install) laptop to help with his studies.
The referral status is ineligible, could you please check this?
Thanks,
Jools
Hi Megan - I don't know if you could look in to my other son's referral? As far as we can tell he did all the right things, but it's also marked as inelligible. He swears he's never had Dropbox on his Mac until today, so I don't know what it is. His laptop wasn't second-hard. Kind regards, Jools
- Megan
Dropbox Community Moderator
Happy Monday joolsadams!
Sure thing. Our previous email was automatically closed by the system so I just sent you a new one.
I'll see you there. Thanks!
