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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Hello,
I’ve sent several referral invites that were accepted, and the recipients registered and downloaded Dropbox using my referral link. However, each time the referral ends up showing as “Ineligible” after they complete the registration and app installation on their device.
Could you please clarify why this is happening and help me resolve the issue?
I’d really like to continue using Dropbox rather than switching to another cloud storage service, but I need to understand why the referrals aren’t being credited correctly.
Thank you for your assistance.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHi there, SnailMango, thanks for joining our Community!
Keep in mind that the users you sent a referral to, will need to install the Dropbox desktop app for both of you to receive the bonus space. Meaning, it won't work if they're installing the mobile app, for example.
You'll also find some helpful info about the referral bonus and why it might be marked as ineligible here.
Let me know if it helps.
Hi Hannah,
Yes, I’m aware of that requirement. In all previous cases, I specifically asked my friends to install the desktop app, and I’m certain they did so for the most recent referral invites as well.
However, the referrals are still showing as “Ineligible” even after they completed the registration and installed the Dropbox desktop app.
Could you please check if there is any specific reason why these referrals are not being approved?
Thanks- Nancy
SnailMango, is there any chance at all that your friends were connected to the same IP address as you, when they accepted your referral and installed the Dropbox app?
Other than that, is it possible that any of them had previously signed in to the desktop app on their devices with a different Dropbox account?
This will help us isolate the issue a bit more.
Hello, that's not possible, as I was connected to my office Wi-Fi while my friends used their respective home Wi-Fi connections. Both the private and public IP addresses were different.
