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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Hi Hannah,
Yes, I’m aware of that requirement. In all previous cases, I specifically asked my friends to install the desktop app, and I’m certain they did so for the most recent referral invites as well.
However, the referrals are still showing as “Ineligible” even after they completed the registration and installed the Dropbox desktop app.
Could you please check if there is any specific reason why these referrals are not being approved?
Thanks
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorSnailMango, is there any chance at all that your friends were connected to the same IP address as you, when they accepted your referral and installed the Dropbox app?
Other than that, is it possible that any of them had previously signed in to the desktop app on their devices with a different Dropbox account?
This will help us isolate the issue a bit more.
Hello, that's not possible, as I was connected to my office Wi-Fi while my friends used their respective home Wi-Fi connections. Both the private and public IP addresses were different.
- Megan
Hey SnailMango!
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and I'll be more than happy to investigate.
Thanks a bunch!
