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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Hello, Dropbox Team:
I recently recommended a colleague to sign up for Dropbox. She's a new user and accepted my referral, downloading the app on her computer. However, my referral status marked as ineligible. Also, her account only has 2GB of storage space without additional bonus 500MB.
Could you please help resolve this problem and restore our bonus space?
Thank you very much for your time and help. We look forward to your reply.
Sincerely,
Li
Hi Hannah,
thank you so much for your fast response.
She did it last month 25.01. at home to download the application in the computer. She just told me today, we can share the data via Dropbox. Today we already shared the data, this does not mean she already verify the Dropbox email?
Does she need to down load the app again with university network?
Best wihes,
Li
- Hannah
Dropbox Community Moderator
Thanks for the update, Li!
Did she use the same network as you to install the Dropbox desktop app?
