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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the update, Li!
Did she use the same network as you to install the Dropbox desktop app?
Hi Hannah,
No, she did it at home, not at the Uni.
Bests,
Lizhen
- Jay
Hi lchen2988, do you know if they were signed into the university network at the time they activated the referral from their home?
Hi Jay,
thank you so much for your message.
I think she did register and download the app at home.
In addition, I invited two other colleagues on Friday. They activated the referral via the University Network, and downloaded the app at the same time. But I did not see any bonus for these referrals?
They are using a different network (from home and Uni -eduroam), but the results are the same. Is there any delay from the Dropbox side? How can we resolve this problem?
Best wishes,
Li
