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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Very unsatisfactory! The website doesn't make it clear, and now she's 'stuffed' just because I was being helpful! I don't care about my 500Mb - I have a paid subscription that I can use - but this is a team of helpers for a small charity-type organisation.
Surely there should be some way to wipe the slate clean and start again! (Changing email address isn't an option!!)
Jay
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the reply, I've sent you an email, please could you reply to it when you get a chance?
Sorry, your email didn’t arrive?
- Mark
Super User II
Have a look at http://www.dropbox.com/support and see if it shows there.
Thanks - it was there!
(And I had already replied to Jay - now I know what was meant by 'emailed you'!!)
