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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
This does not make any sense, they set up the account on a different computer. So why is this marked as ineligible? Can someone please look into this for.
My email is <<removed to avoid spam>>
Regards, Tahir
- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
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- Rich
Super User II
davidgomez79 wrote:
To get it done faster since his phone is in Spanish but I was slowly able to put it on his android phone its currently running on his own phone.
It needs to be installed on a computer. Phones and tablets do not count in the referral program.
To get it done faster since his phone is in Spanish but I was slowly able to put it on his android phone its currently running on his own phone.
- Megan
Dropbox Community Moderator
Hi davidgomez79, let's jump right into this!
You mentioned that you helped him install the app on his Android device. Other than his phone, did he also install the desktop app on his computer?
Keep me posted!
It is installed on his unique device. That is the issue.
- Rich
davidgomez79 wrote:
I was able to register him with his own email and was able to install the app to his android phone but it stayed as ineligible.
Mobile devices do not count towards the referral program. The Dropbox desktop application must be installed on a unique computer.
Yeah I was able to register him with his own email and was able to install the app to his android phone but it stayed as ineligible. It was with his own email address. The whole time its and he's never had a dropbox account before
- Nancy
Hey davidgomez79! Did you set up a Dropbox account for your other parent with the correct email address?
You can also see more on this referral status here.
I was registering my parents to be able to save their pictures on dropbox. As a bonus i get 500mb extra space. It went well with my first parent but the next turned out ineligible in error. I had the bright idea to use my phone because their phones are set to Spanish which isn't easy for me but can someone fix this please?
Yes, Megan, absolutely. That would be great. Please send me an email. I assume you have the address from my account? If not, let me know. Thanks.
