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tnaeem786's avatar
tnaeem786
Explorer | Level 3
5 years ago
Solved

Referral sent to a friend marks as inelegible

Hi

I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.

 

This does not make any sense, they set up the account on a different computer. So why is this marked as ineligible? Can someone please look into this for.

 

My email is <<removed to avoid spam>>

 

Regards, Tahir

Referrals
Storage space
  • Walter's avatar
    Walter
    4 years ago
    Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!

    I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:

    One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.

    If you feel this status is inaccurate double-check the email address of your recipient to try again.

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey loafyloafcakes, welcome to our Community! 

     

    I just sent you an email, in order for us to have a closer look into this. 

     

    I'll see you there, thanks! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey J23, can we send you an email, so we can take a closer look into this?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    J23 wrote:

    The laptop has previously had dropbox as it's a shared device. 

    That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

  • J23's avatar
    J23
    Explorer | Level 3
    2 years ago

    May I please check in on what can be done next?

  • J23's avatar
    J23
    Explorer | Level 3
    2 years ago

    Hi Nancy, 

     

    The account is brand new. 

     

    The laptop has previously had dropbox as it's a shared device. 

     

    Thanks. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey J23, hope you’re doing well! 

     

    Just to clarify, have you used Dropbox on the same laptop in the past? 

     

    Also, did she create a brand new Dropbox account? 

     

    You can also check this section of Help Center for more info.

     

    Let me know, and we can take it from there.

  • J23's avatar
    J23
    Explorer | Level 3
    2 years ago

    Hi Team,

     

    I've referred my mum to dropbox and helped her sign in on a family laptop to share bills and files. 

     

    The referral status is ineligible, could you please check this? 

     

    Thanks

  • 32may's avatar
    32may
    Explorer | Level 4
    2 years ago

    I tried contacting support at www.dropbox.com/support but only got a chat with the AI that got stuck in a circle and went nowhere. Where exactly can this be addressed - can I ask for an email to a specific person?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Ineligible usually means its on a machine that has already had Dropbox installed, or, on the same IP address as one already in use.

     

    You could try and contact support at www.dropbox.com/support and see if they can help?

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