Referral sent to a friend marks as inelegible

Hi there, paegas3, let's jump right into this!

I'm happy to investigate further. I went ahead and opened a ticket on my end for you.

You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.

Thanks a bunch!

Dropbox Plan
basic
Device
HP G9
Operating System/Browser (if using the web)
Win10

Question or Issue
I recently send a referral link to two friends, inviting them to join Dropbox. I know both of them never used (nor registered to) Dropbox, but both of them are now marked as "uneligible". I do believe this is not the case: it is possible they showed your systems my same IP address, because in both cases they were using my WiFi at my office, which hides the internal clients' IP address and only shows a single IP address (NAT) to the rest of the Web. Can you kindly further investigate? Thanks.

Hey Jknight! Were you able to resolve this in the end?

Let me know, if you need further assistance.

Hey rostyslavudovenko - thanks for posting and referring your friends and family to Dropbox!

You can check the status of your referrals as outlined here.

Can you take a look and let us know if it helps at all?

Thank you!

Hi,



I've noticed that the latest referral in my Dropbox account is marked as "Ineligible", but I believe this may be an error. Is there any way to review the referral status and let me know if any additional information is needed from my side?

Thanks

Hi again, GregP1! In order to investigate this internally (since we don’t have any account visibility on the forum and I can’t see any details on your Dropbox account, or the referrals you’ve sent here), you’ll still need to reply back to the email I’ve sent you.

The only thing I want you to forward me via email is a screenshot of your “Refer a friend” page, and I’ll check a few things in our system to see what we can do.

Hi - I assume that I should reply to Nancy with more details of this issue. (I'm not sure who "pink_light" is - another user encountering the same sort of issue?

The issue is as described earlier:

Using the referrals page on the website, I recommended Dropbox to one of my students, while she was here with her laptop, so I could see and make sure that everything was done right.

She had never installed or used Dropbox before. She was logged into a different network than me. She clicked on my referral link and successfully installed the App. However, she was listed on my Referrals Page as: "Waiting for Install"

She then came round for another lesson with her laptop. I got her to verify her email address by following the steps recommended by Nancy at 10:13pm on 27th October 2025. The student received an error message, saying "Something went wrong... An unexpected error has occurred, but don't worry - your files are safe and our team has been notified."

She (and the rest of my three recent introductions are still shown on my Referrals Page) as: "Waiting for Install"

Please can you sort this out?

Thank you,

Greg

Hi BoomChakaLaka​, no worries! 

I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

Thanks!

Hey pink_light! Can you send me a few more details on what’s happened exactly on your end?

Apologies for the delay, GregP1! I’ve now gone ahead and logged you a new ticket. Please reply to it, when you get the chance.