Referral sent to a friend marks as inelegible

dansrv wrote:

one has doubt about it, maybe already installed by another user on the same computer

That would be reason for a referral to be ineligible. Dropbox can't have been installed on the computer at all, even for a previous user.

Your only option is to try contacting Support, or perhaps a Dropboxer will see this thread when they return on Monday and open a ticket for you.

Thank you for the suggestions but:
- we were not on the same network.
- for sure 2 of them installed on a computer that has never had Dropbox installed previously(one has doubt about it, maybe already installed by another user on the same computer).
- the email has been verified, and in any case, if that were the problem, the status would be "Waiting for email verification" as indicated in the link you sent, but instead it says "Ineligible"

dansrv wrote:

I sent referral invitations to friends and colleagues ... but I did not receive the 500 MB for any of the three ..

Were you on the same network (same external IP address) as your colleague's? If so, that's likely the cause as Dropbox expects to see the referrals sign up from a different network from your own. If that's the case, you can try contacting Support and they may be able to look into it for you.

Otherwise, make sure they've installed Dropbox on a computer that has never had Dropbox installed previously (mobile devices don't count), and that they've verified their email address.

Dropbox Plan
Basic
Device

Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
238.4.6075

Question or Issue
I sent referral invitations to friends and colleagues, three of them registered and installed the app. I'm sure that at least two of them did it on computers where Dropbox had never been installed(the other is not sure) and with new email addresses, but I did not receive the 500 MB for any of the three, and the status of all of them is "ineligible". I read all the conditions for receiving the bonus and they have all been met, so I don't see why I wasn't given it.

Hi there, tminnx, welcome to our Community!

We're going to have to look into account-specific info here. For that, I just sent you an email in order for us to investigate further.

Reply back to me, and we'll take it from there. Thanks a bunch!

Dropbox Plan
Free
Device
Panasonic
Operating System/Browser (if using the web)
Windows 11

Question or Issue
A friend I referred to created a new Dropbox account and installed the Desktop app on a newly purchased laptop. But my referral was deemed ineligible. I suspect it is due to sharing the same WiFi network. We are both students using the department's WiFi. There were many similar cases before, and I brushed them off because I was too lazy to come here for support. But after so many ineligible friend referrals, I need to seek support here.

At this point, your best bet would be replying to your existing ticket for more information Sharonteosl.

Let us know if you have any other questions in the meantime. 

Were you able to redeem your referral space in the end, Langnn? 

Let us know, if there’s something more we can help you with.

Dear Jay,

Thank you kindly for your reply. Is there anything that can be done about it now or is it too late? Can she re-download at a different location?

Hi Sharonteosl, thanks for your message. 

I checked the support ticket you mentioned, and my colleague mentioned that the referral itself was detected as an abuse of the referral system, and not about you personally.

In general, for the future, it would be best for new users to accept your referrals when not located on the same network as your own, in order to prevent the referral from being seen as ineligible.