Referral sent to a friend marks as inelegible

I'll see you there, Richard36! 🙃

Hi Megan 

Have got the email - thanks 

Hi there, Richard36, let's jump right into this! 

I'm happy to investigate further. I went ahead and opened a ticket on my end for you. 

You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.

Thanks a bunch!

Hi

I have fallen for the same trap and encountered "ineligible" when referring a family member using the same LAN - Is there any possibility that it can be rectified to enable me to get the bonus storage ?  

Hi Jay, thanks for your reply. I understand that network overlap can sometimes trigger eligibility checks, but in this case, my colleague has never used Dropbox before, he created his account on a brand-new Mac, which is not associated with any prior Dropbox account.

We followed all other standard referral steps correctly. According to Dropbox’s own rules, a successful referral should grant the 500MB bonus.

I would appreciate it if you could review this specific case and ensure that the bonus is applied, as it meets all program requirements. Thank you for your time and assistance.

Thanks for the info. If you're using the same network, then this would be the reason why the referral was deemed as ineligible due to the location.

To prevent this in the future, any referrals would need to accept the invite from a different network entirely in order for the quota to be granted to the account.

Hi Jay, we are sharing the same office wifi and both using the same VPN, though we might currently be logged on different VPN servers.
The article you shared mentions ineligibility comes from either the user already having a dropbox account or the new user registering with the same computer as me. But neither of these conditions apply, since he's never used Dropbox before and opened his account on a brand new mac.

Hi zmlekj, thanks for messaging today!

Do you know if your colleague attempted to accept the referral while on the same network as your main machine?

Have you checked the information in this article to see if it applies to them?

Keep me posted!

Dropbox Plan
Free
Device
Lenovo Thinkpad E14 Gen3
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
N/A

Question or Issue
My colleague just bought a brand new mac and I referred him to Dropbox. He created an account and installed the app, but it says that is  he is ineligible. He has never used Dropbox before and this mac was just bought from the store. Can you look into it, please?

Hi Grizzicle​,

I understand the frustration. Pleas keep in mind that while many people have the same issue, that doesn't mean it's for the same reason.

We share the FAQ's just in case they can explain why some users are experiencing these issues. For those that it does not help, like you, then it's just as Rich explained. 

We try and help these users on support tickets as we need to discuss account specific information that can not be shared on a public forum like this.

I'd recommend responding to Hannah and going through the support process so our team can can look into your specific issue as best they can.