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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
This does not make any sense, they set up the account on a different computer. So why is this marked as ineligible? Can someone please look into this for.
My email is <<removed to avoid spam>>
Regards, Tahir
- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
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- Megan
Dropbox Community Moderator
Hey EKING99, I'd be happy to look into this for you!
It sounds like the fact that you're all sharing the same network might have caused this issue. However, in order to investigate further I went ahead and reached out via email.
Reply back to me, and we'll take it from there.
Thanks a bunch!
- Megan
Hi Team,
I’m writing to ask for help regarding the Dropbox referral program.
I invited several of my company colleagues using my referral links, and each of them successfully:Registered a new Dropbox account via my link;
Verified their email addresses;
Installed and logged into the Dropbox desktop application.However, my referral page shows these invitations as Ineligible.
We all work in the same company and use the same office Wi-Fi network, but each person has their own device and unique email address.Could you please check if our same-network environment might have caused the system to flag the referrals incorrectly?
Cheers
Brandon
- Rich
Super User II
I have referred few friends to dropbox, but none of them are eligible.
Have they installed the Dropbox application on a unique computer? That would be one that has never had Dropbox installed before. Mobile devices don't count. They also need to verify their email address. Refer to this article for more information.
Hi
I have referred few friends to dropbox, but none of them are eligible.
Please help to solve this.
Thank you
Hi Nancy. Yes- my student downloaded, installed and logged into the desktop app, but is still seeing the error message. Please log a ticket for me? Thank you, Greg
I remotely logged in to help them install from another location
- Rich
Were you both on the same network when they accepted the referral? That often triggers the ineligible status.
Hi, email addresses verified
- Nancy
Thanks for giving that a go! In general, the “Waiting for Install” error message can also appear if the recipients of the referral haven’t logged in to their desktop app, after installing it on their computer.
If they’ve all signed in to their desktop apps with the credentials of their newly-created Dropbox accounts, and you still see this error, I can log a ticket for you and investigate this further.
