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tnaeem786's avatar
tnaeem786
Explorer | Level 3
5 years ago
Solved

Referral sent to a friend marks as inelegible

Hi

I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.

 

This does not make any sense, they set up the account on a different computer. So why is this marked as ineligible? Can someone please look into this for.

 

My email is <<removed to avoid spam>>

 

Regards, Tahir

Referrals
Storage space
  • Walter's avatar
    Walter
    4 years ago
    Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!

    I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:

    One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.

    If you feel this status is inaccurate double-check the email address of your recipient to try again.

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  • reethi's avatar
    reethi
    New member | Level 2
    3 months ago

    Question or Issue
    Referral Bonus Showing Ineligible After Referring 3 Users on Mac

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    No worries Pavel10 - I've just sent you an email, so please take a look at your inbox so we can continue our investigation. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey Pavel10 - sorry to hear you're having issues with this.

    If you've ensured that your referrals didn't have a Dropbox account already, may we reach out via email to have a further look internally?

    Let me know when you get the chance and we'll take it from there.

  • Pavel10's avatar
    Pavel10
    New member | Level 2
    3 months ago

    hello, i sent invitation to many friends but every time after they completing registration and instalation app on their comps i get same result - Ineligible. 
    We not connected to same network, not using same computers,  or something like that. I tried a lot of absolutly different people but every time same result. Can anyone help me pls?

    i have basic verison. They try to instal mobile and desktop app but nothing work. Friends with status waiting for instalation have mob app and if they get desktop status changed to Ineligible

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey atlasmcorp, happy Monday!

    I just emailed you, so we can check that out internally.

    See you there!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Could you confirm the date that you received and activated the referral according to the referrals page on your account?

  • atlasmcorp's avatar
    atlasmcorp
    Explorer | Level 3
    3 months ago

    Hi Hannah,

    Yes, my Dropbox email address is verified.

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