Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

wamsender's avatar
wamsender
Explorer | Level 4
2 years ago
Solved

Says I’m maxed out on storage, but I’m not…

I have 18.25 gigs available that I got for free from several people signing up for a Dropbox account through me. I deleted 90% of everything…and permanently deleted…and it still shows maxed out and no...
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you also let us know the steps you take that lead to this error ianshere?

 

Are you getting this on the Dropbox app or on the website?

ianshere's avatar
ianshere
Explorer | Level 3
2 years ago

A client sent us a share link to her dropbox containing photos for her website. Trying to copy a folder or even, as in this case, a single image to our dropbox causes the error. We use the webpage not the app.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Is the link pointing to single files or a shared folder perhaps ianshere?

     

    If it's the latter, how large is the folder in question? Do you have enough quota on your account to accommodate the share? 

    • ianshere's avatar
      ianshere
      Explorer | Level 3
      2 years ago

      As I have said, I first tried to copy them all which failed. Then I tried to copy a small image file (less than 1mb) and also failed so it's definitely not file size.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey ianshere, have you tried to use the "download" button, to download the files to your computer and then upload them to your Dropbox manually?

         

        Do you get the same error, when doing so?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!