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Forum Discussion

wamsender's avatar
wamsender
Explorer | Level 4
2 years ago
Solved

Says I’m maxed out on storage, but I’m not…

I have 18.25 gigs available that I got for free from several people signing up for a Dropbox account through me. I deleted 90% of everything…and permanently deleted…and it still shows maxed out and no...
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Is the link pointing to single files or a shared folder perhaps ianshere?

 

If it's the latter, how large is the folder in question? Do you have enough quota on your account to accommodate the share? 

ianshere's avatar
ianshere
Explorer | Level 3
2 years ago

As I have said, I first tried to copy them all which failed. Then I tried to copy a small image file (less than 1mb) and also failed so it's definitely not file size.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey ianshere, have you tried to use the "download" button, to download the files to your computer and then upload them to your Dropbox manually?

     

    Do you get the same error, when doing so?

  • ianshere's avatar
    ianshere
    Explorer | Level 3
    2 years ago

    Yes, I can download to my computer and upload to my account without issue.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey ianshere, did the user send you the link directly, or you simply received an email asking you to add the folder to your Dropbox account? 

     

    If you try the same process while using a different browser, do you get the same results? 

  • ianshere's avatar
    ianshere
    Explorer | Level 3
    2 years ago

    I got a link from them. I tried it in Edge and it worked. However, I never use Edge, only Chrome. So it seems like it's a Chrome issue.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It sounds indeed like a browser issue ianshere.

     

    You might want to clear the browser's cache, or even restore to its original settings. In any case, I'm happy it worked when you used a different browser. 

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