Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
DebAg
2 years agoHelpful | Level 5
Shared files from a deleted account still appear in my Dropbox
My colleague has deleted their account, but 4 sizeable shared files still appear in my account, taking up space. Can anyone help? Many thanks!
I think I have resolved it - I have managed to delete the files! Many thanks for your time.
4 Replies
Replies have been turned off for this discussion
- Ian Yi2 years agoNew member | Level 2
You'll need to transfer ownership of the shared folder to another team member or leave the shared folder, otherwise the contents of the shared folder may still be in your account.
Here's how to transfer or leave
Sign in to dropbox.com.
Select All files in the left sidebar.
Right-click the shared folder, and select Share.
To transfer ownership of a shared folder to another team member, click the three dots next to their name, and select Make owner.
To leave the shared folder, select Remove access at the bottom.
This will remove the shared folder from your account and free up space in your dropbox.
Translated with DeepL - DebAg2 years agoHelpful | Level 5
Many thanks for this; I still can't solve it.
- I cannot change any settings for these files as I am not the owner. The (previous) owner of the files cannot make any changes as they have deleted their account completely.
- When I click on one of the files for 'Share', I cannot see a 'Remove' option anywhere. (am I looking in the wrong place maybe? I'm clicking on Share on the highlighted file.)
- DebAg2 years agoHelpful | Level 5
I think I have resolved it - I have managed to delete the files! Many thanks for your time.
- Mark2 years ago
Super User II
DebAg wrote:
I think I have resolved it - I have managed to delete the files! Many thanks for your time.
Thats exactly it DebAg 🙂
A deleted account doesn't automatically delete the data from shared users. So its just a case of deleting them manually.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!