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Space seized for no reason
I have a Dropbox Basic account that I've used for many years. I've been getting notifications for months that I've run out of space, but instead I deleted all my files over three months ago- IN the past, whenever I got notifications about storage limits, I'd easily remove some files from my account to free up space.
Now I get notifications that my account is maxed out (email, popup, desktop app) even though it's not true.
I can no longer use my dropbox space and removing ALL files from my account was useless as I keep seeing the warning that I have no more space. I have no shared folders or files.
I think it's very strange.
I won't buy more space because what I have is more than enough.
Please give me my space back.
Thank you
16 Replies
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- Jay
Dropbox Community Moderator
Hi K3R5CH3N, you can remove the shared folder from your account, which would free up the space again.
If you need to access their folder, they could share a link to that folder instead, so you can access it from the site, without having to add it to your Dropbox account.
- Thanks Jay…I guess I’ll have to try that. I don’t have a choice. Can I still upload files to that folder when they only share the link? I need access to upload files.
- Jay
Shared links only allow you to view and download files.
To upload files to their account, without it affecting your own quota, you'll need to ask them to create a file request.
- This is a huge problem for me. I won’t be able to do my job. It doesn’t seem fair to penalize my account for the use of theirs, with their permission. I assume this is a way to force people to upgrade and pay more. Very, very unhappy.
- I’ll definitely be talking to my client about a better system of file sharing I can have access to without making their contractor’s accounts useless. They are growing and using a ton more space, eventually I’ll have to buy enterprise level space just to do work for them, which isn’t feasible for any contractor.
Thanks, this worked for me as well. It doesn't not explain how that huge Back-up (4.6 GB) got there in the first place because I didn't put it there. It appears that someone is trying to trick us into an upgrade ... not cool!
