Space used discrepancy after calculating the size of my files and folders

Welcome to our Community, huffie.

Would you mind sending us a screenshot of your space usage as shown in your plan page as well?

Thanks in advance.

Space usage as follow:

Thanks

Thanks for that, huffie.

What's your team space use, if you check your dashboard here?

@Hannah , kindly find the attached Team usage as requested for your reference

Thanks, huffie.

Can you please check one more thing?

Do you have any shared folders that you don't need here?

This page should show you shared folders that you never added to your account, or that you deleted.

If you remove the ones you don't need (if any), do you see a difference in your used space?

Hi Hannah ,

    Actually I do not quite understand about that Shared folder. I am currently the only user of the account, would it matter if I'm sharing the folder? I noticed a few directories which I have previously deleted is showing up in the Shared folders as "You haven't joined this folder", when I click on the these folders it will show "Joining this folder" and recreate back this empty folder. I'm confused.

By the way, being as an admin, things should be more straight forward instead of having to check this and that just to find out that some files/folders are hidden from normal view taking up spaces.

Hi Hannah , any further advise on how to resolve the "hidden files" that are taking up space?

Hey huffie, I'd like to have a closer look into this internally. 

Is it okay if I create a ticket on my end for you? 

Hi Megan , yes please. Thank you

Hey huffie, I just emailed you, so we'll continue investigating internally.

Thanks!