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ZooWest's avatar
ZooWest
Explorer | Level 4
8 years ago
Solved

Calculate Size is Unavailable

I'm on the 2GB plan. Calculate Size used to be available to me until recently. Now that option is nowhere to be found. 

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  • Lusil's avatar
    Lusil
    7 years ago

    Hey bertt, sorry to hear that you're also having trouble with this. 

    As a first step, could you please ensure that you've followed the steps below for the option to appear?

    1. Sign in via the website.
    2. Select the Files tab.
    3. Click a column header.
    4. Choose the option Size.
    5. Hover over the folder and click the check box next the folder you’re interested in.
    6. The option to Calculate size should appear in the right sidebar.

    If you still don't see this option, could you try clearing your browser's cache and disabling third party browser extensions? Maybe that will do the trick. 

     

    Let me know how it goes!

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hi there ZooWest!
     
    If you’re trying to do this via the website, then please first ensure that you follow the steps outlined here. If this doesn’t work, try another browser, using incognito, and check that you’re not using any browser extensions. 
     
    If the issue persists, please provide any additional details and screenshots (omitting personal info) so as to have a better understanding of your concern. 
     
    Thanks in advance! :slight_smile:
  • ZooWest's avatar
    ZooWest
    Explorer | Level 4
    8 years ago

    I'm on Firefox. The usual method of calculating size you outlined above does not work. Incognito mode in Firefox does not work either. Everything looks to be normal except.... no calculate size option.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Thanks for getting back to me on this, ZooWest. 
     
    In order to have a better look into this matter with you, I’d kindly recommend moving this discussion to email due to account specific info required. For this reason, you can contact our Support team via email or I can contact you directly to the email address associated with your Forum profile. 
     
    Please let me know how you’d like to proceed and I’ll make sure to get back to you as soon as possible. Thanks!
  • bertt's avatar
    bertt
    New member | Level 2
    7 years ago

    Hi,

    I'm having the same problem.

    In Firefox, Firefox incognito and Chrome the button doesn't show.

    Best,

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey bertt, sorry to hear that you're also having trouble with this. 

    As a first step, could you please ensure that you've followed the steps below for the option to appear?

    1. Sign in via the website.
    2. Select the Files tab.
    3. Click a column header.
    4. Choose the option Size.
    5. Hover over the folder and click the check box next the folder you’re interested in.
    6. The option to Calculate size should appear in the right sidebar.

    If you still don't see this option, could you try clearing your browser's cache and disabling third party browser extensions? Maybe that will do the trick. 

     

    Let me know how it goes!

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