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jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago
Solved

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey hfiumano, where are you currently seeing that you're out of space?

 

Are you getting email notifications? And if so, are they going to the email address associated with your account here, or a different address?

Upstate Cate's avatar
Upstate Cate
Explorer | Level 3
2 years ago
No emails. It happens whenever I try to access a folder.

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