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benanderson's avatar
benanderson
Explorer | Level 3
5 years ago

Storage size went from 5gb to 2gb and now I cannot access my files.

Storage size went from 5gb to 2gb and now I cannot access my files. I upgraded to a plus account in hopes to find the files or access support. Neither of which happened...    How do you reach this ...
Storage space
benanderson's avatar
benanderson
Explorer | Level 3
5 years ago

My account is not showing any events since Nov. 18th. 

 

 

My account is not showing any files. I am not certain if I have logged in since this time last year. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

Dropbox removes accounts after 1 year of inactivity. My guess is that your account was deleted for this reason (you do get emails warning you it will happen) and when you logged in today you've actually created a new account instead of logging in. 

 

The change in quota, lack of Event History and lack of files all points to the above. 

  • benanderson's avatar
    benanderson
    Explorer | Level 3
    5 years ago

    Mark, 

     

    That may have been what happened but I do not have any emails stating that was going to occur. That is super unfortunate if so. I didn't have a lot but I did have some old phone back ups stored there long term. Is there no way to contact Dropbox directly? 

     

    Thanks for your help thus far. 

     

    Ben

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