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Forum Discussion

HJL's avatar
HJL
Helpful | Level 6
2 years ago
Solved

Storage space messages from Dropbox, but I'm only using 117 MB.

I only have the free "standard" account in Dropbox which is apparently 2Gb of storage.     I only have 3 folders in my account at the moment amounting to around 117 Mb.   However, I keep getting mess...
Storage space
  • HJL's avatar
    HJL
    2 years ago

    I managed to delete the Backup files, and it seems to have fixed the problem.     Thanks for your help and patience.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey HJL, let's jump right into this!

 

I'd love to have a visual of your plan page and what it reports in terms of your account's quota. 

 

Also, do you see any folders in your backups page perhaps?

 

Keep us posted!

HJL's avatar
HJL
Helpful | Level 6
2 years ago

Hi Megan.     I have tried to do screen shots of my page, but found it a bit difficult.  However, here is what I have managed to get and it does show everything that is on the page, but in three separate shots.    Not sure how to send them to you.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey HJL!

     

    Have you tried clicking our camera-like icon and attaching your files there?

     

    If you're using a mobile device this might not be possible, and you'd want to try using a desktop instead. 

    • HJL's avatar
      HJL
      Helpful | Level 6
      2 years ago

      Hopefully I have attached screenshots of the page you required to your first message.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi HJL!

         

        I've tried two different devices and networks, and it seems that I can't see any of your screenshots. If you check on your end, are you able to see them attached? 

About Storage Space

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