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Forum Discussion

HJL's avatar
HJL
Helpful | Level 6
2 years ago
Solved

Storage space messages from Dropbox, but I'm only using 117 MB.

I only have the free "standard" account in Dropbox which is apparently 2Gb of storage.     I only have 3 folders in my account at the moment amounting to around 117 Mb.   However, I keep getting mess...
Storage space
  • HJL's avatar
    HJL
    2 years ago

    I managed to delete the Backup files, and it seems to have fixed the problem.     Thanks for your help and patience.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi HJL!

 

I've tried two different devices and networks, and it seems that I can't see any of your screenshots. If you check on your end, are you able to see them attached? 

HJL's avatar
HJL
Helpful | Level 6
2 years ago

Hi Megan.   They are screenshots and they are in the space where I replied to your first message.   My other alternative to fix my problem is to completely delete EVERYTHING from my Dropbox account and start new.     I have saved what I need to a USB stick and can put it back into the new Dropbox if I need to.   However, my attempt in the past to delete Dropbox and then reload, resulted in the new one still having all my old files in it and still saying that I was out of space.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    HJL wrote:

    They are screenshots and they are in the space where I replied to your first message.

    The screenshot we need to see is from your Plan page, showing the usage on your account. It should look like this:

     

     

    • HJL's avatar
      HJL
      Helpful | Level 6
      2 years ago

      OK.  I'll have a look, but I have never seen that particular page.    If/when I find it, I'll send you a screenshot.

      • HJL's avatar
        HJL
        Helpful | Level 6
        2 years ago

        Here is the screenshot.   It is showing that "Backup" is taking up all my space.   I have never told it to do a backup.   Is there someway to get rid of this backup?

         

        reenshot "hopefully"

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