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HJL's avatar
HJL
Helpful | Level 6
2 years ago
Solved

Storage space messages from Dropbox, but I'm only using 117 MB.

I only have the free "standard" account in Dropbox which is apparently 2Gb of storage.     I only have 3 folders in my account at the moment amounting to around 117 Mb.   However, I keep getting mess...
Storage space
  • HJL's avatar
    HJL
    2 years ago

    I managed to delete the Backup files, and it seems to have fixed the problem.     Thanks for your help and patience.

HJL's avatar
HJL
Helpful | Level 6
2 years ago

Hi Megan.   They are screenshots and they are in the space where I replied to your first message.   My other alternative to fix my problem is to completely delete EVERYTHING from my Dropbox account and start new.     I have saved what I need to a USB stick and can put it back into the new Dropbox if I need to.   However, my attempt in the past to delete Dropbox and then reload, resulted in the new one still having all my old files in it and still saying that I was out of space.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
HJL wrote:

They are screenshots and they are in the space where I replied to your first message.

The screenshot we need to see is from your Plan page, showing the usage on your account. It should look like this:

 

 

  • HJL's avatar
    HJL
    Helpful | Level 6
    2 years ago

    OK.  I'll have a look, but I have never seen that particular page.    If/when I find it, I'll send you a screenshot.

  • HJL's avatar
    HJL
    Helpful | Level 6
    2 years ago

    Here is the screenshot.   It is showing that "Backup" is taking up all my space.   I have never told it to do a backup.   Is there someway to get rid of this backup?

     

    reenshot "hopefully"

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