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goodkid21's avatar
goodkid21
Explorer | Level 3
2 years ago

Suddenly saying I'm out of storage space

With no recent changes, I am getting an alert that I am out of storage space (22GB). Previously I was at less than half. I checked the size of all the folders and files (on the web client) and the la...
Storage space
goodkid21's avatar
goodkid21
Explorer | Level 3
2 years ago

Yes, "Backup" is taking up 15GB. I don't see a folder with this name. So is this new? How do I stop this "Backup"?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi goodkid21, sorry to jump in here! 

     

    You should be able to disable your Backup, and free up some of your space using the steps mentioned here. 

     

    If you have any questions, let me know! 

    • goodkid21's avatar
      goodkid21
      Explorer | Level 3
      2 years ago
      Ok, that worked. Not sure why it started trying to back up my entire hard drive. Thanks.
    • goodkid21's avatar
      goodkid21
      Explorer | Level 3
      2 years ago

      I tried this and it's still saying I'm out of space. I don't have backups enabled. I'm about to ditch Dropbox due to these shenanigans. Please advise!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi goodkid21, could you send me a couple of screenshots from your backup page, and the message you receive on your end, in regards to the space? 

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